Bad Customer Service Mr Price Home online, Item delivered with missing parts, 24 days and still not resolved

Date Detail 28-Oct-22 Order placed online, confirmation email received for order: *** 28-Oct-22 Order Status email received - Order Ready to ship 28-Oct-22 Order Status email received - Order is on its way 31-Oct-22 Order Delivered 31-Oct-22 Order opened and checked, Standing lamp's legs are missing 31-Oct-22 phoned in and logged a call, confirmation email received ticket nr: *** With Mbali 1-Nov-22 Email received that ticket has been resolved, phoned in as I was not contacted or informed how it was resolved. I was then told they would investigate and have not yet had any feedback from the warehouse - how was this then resolved ? 2-Nov-22 Contacted Mr Price Home Via Facebook to get status feedback in morning and afternoon 3-Nov-22 Advised via Facebook that still no feedback from warehouse 2-Nov-22 Contacted Mr Price Home Via Twitter to follow up on status 3-Nov-22 Contacted Mr Price Home Via Twitter to follow up on status 4-Nov-22 Email received that ticket has been resolved, phoned in as I was not contacted or informed how it was resolved. I was then told they are still investigating and have not yet located the legs - how was this then resolved? 6-Nov-22 Contacted Mr Price online via phone to get status feedback, no emails received from them, was advised that they were still investigating 8-Nov-22 Followed up via Facebook in morning and afternoon with regards to collection from courier 8-Nov-22 Email received that ticket has been resolved, phoned in as I was not contacted or informed how it was resolved. I was then told they are still investigating and have not yet located the legs - how was this then resolved? 8-Nov-22 Email received that courier would contact me to arrange collection COL1T***1 8-Nov-22 Contacted Mr Price Home Via Twitter to follow up on status 9-Nov-22 Followed up via Facebook in morning and afternoon with regards to collection from courier 9-Nov-22 Contacted Mr Price online 3 times via phone to get status feedback, no emails received from them 9-Nov-22 Contacted Fedex via phoneto track collection 10-Nov-22 Parcel was collected by Fedex - Contacted them myself via phone 11-Nov-22 Contacted Mr Price Home Via Twitter to follow up on status 11-Nov-22 Contacted Fedex myself via phone, parcel was delivered to warehouse on 11 Nov 2022 Prince signed for the parcel 14-Nov-22 Followed up via Facebook and was advised that I would be refunded as soon as parcel was received by warehouse but this happened on the 11th and was signed for by prince 15-Nov-22 Contacted Mr Price online twice via phone to get status feedback, no emails received from them 18-Nov-22 Followed up via Facebook on feedback as item was signed for by warehouse (Prince) on the 11th and still nothing 18-Nov-22 Contacted Mr Price online via phone to get status feedback, no emails received from them 21-Nov-22 Contacted Mr Price Home Via Twitter to follow up on status 21-Nov-22 Followed up via Facebook in morning and afternoon on feedback as item was signed for by warehouse (Prince) on the 11th and still nothing 21-Nov-22 Contacted Mr Price online via phone to get status feedback, no emails received from them 21-Nov-22 Afternoon, was contacted by Fedex to collect the parcel which was collected on the 11th ????