Bad customer service - Mr Price Home Mall of the South

<p>I visited Mr Price home at Mall of the South, yesterday 20 December 2016. I needed to get a comforter. There wasn't much to choose from but the one that caught my eye was a Chennai Blue comforter set for R359.99. The packaging was all torn up with pillows falling out. I took it went to the tills, and waited for about 4 minutes for a staff members to attend to the queue. There literally was no one at the tills. eventually this one lady comes and staff calling out for her colleagues. I was unfortunate to be served by Ellinah, who seemed to be more interested in finishing her lunch then serving me. No acknowledgement of me whatsoever. Then, very calmly and quietly I raise the issue of the packaging in the comforter set that i wanted to by, to my utter shock her response (with an attittude) was "This is what it is, you can take it or leave it" Never in my life have I ever seen or heard a customer being responded to like that. She by the way did not see anything wrong with the statement that she made. Makes me wonder what type of training staff receive at Mr Price</p> <p>Once a product has some form of defect it should be removed, fixed, repackage or price reduced, customers can not just be told to take it of leave it.</p>