1 reviews | Active since Nov 2009
BAD CUSTOMER SERVICE AS A WHOLE
My mother bought 3 beds from Mr Price Home, (Mall@Reds) and unfortunately they were out of stock and we were told to wait for about 6 weeks.We agreed for the beds to be delivered at ClearWater Mall as it is closer to her home. Today she received a call to collect the beds at Mall@Reds. I then called the store again to clarify on the initial agreement we had about the delivery. <br> <br> Firstly, I was given the wrong Manager to assist me. <br> Secondly, the Manager who took over my query told me there is nothing he can do about it, we must pay for delivery to ClearWater if we want them there.<br> I then called Mr Price head office where a lady called Jenny answered the line and was not even trying to be helpful. I was disgusted by her rude phone manners and attitude she gave even when I constantly reminded her I'm a customer and her behaviour was driving me more insane.<br> Jenny ended up hanging up on me after telling me she cannot assist me. As I tried calling her back on ***) she just picked up the phone handset and hung up on me several times until the last call where she picked up and didn't say a word for about 5 minutes. <br> Please cancel transaction immediately if you cant deliver
Thank you for bringing this matter to our attention, we must apologise for the inconvenience caused to you. Service is a priority at our stores and we must apologise for this lapse in service, we have lodged an official complaint against the store in question,and we have escalated this complaint to the relevant management team to address accordingly. They will be investigating your concerns and upon findings feedback will be reverted back to you.
It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Thank you for bringing this matter to our attention and we look forward to your continued support.
Kind Regards
Mr Price Home
Thank you for bringing this matter to our attention, we must apologise for the inconvenience caused to you. Service is a priority at our stores and we must apologise for this lapse in service, we have lodged an official complaint against the store in question,and we have escalated this complaint to the relevant management team to address accordingly. They will be investigating your concerns and upon findings feedback will be reverted back to you.
It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Thank you for bringing this matter to our attention and we look forward to your continued support.
Kind Regards
Mr Price Home