1 reviews | Active since Nov 2018
BAD CUSTOMER SERVICE AND EXTRA COSTS TO ME TO RECEIVE GOODS!!
I Used Mr Price Online last month, unfortunitly the order was not delivered as Promised and the delay caused my a lot of extra expense! I since emailed Mr Price twice with my issues, to date I have not received any repsonse from them. Below is a copy of my email I sent to them, i am hoping that this bad rating on Hello Peter will get them to repsond. My email is as follows:- "To Whom it May Concern,
I am emailing you with a complaint in connection with my last order, #*** ( Please see attached Invoice).
This order was for our new Bed & Breakfast we have set up in Umdloti, I paid the extra fee to get a faster delivery, as we had our first guests checking in on the 29the Nov, and we were coming down to set up the apartment the weekend before, I thought to save time we would order online and just do a collection. This was NOT the case.
I placed the order on the 19th Nov and was told that it would be ready for collection on the Friday the 22nd Nov , I went in on the 23rd (Saturday) only to find that there was no order there for me. The manageress told me that there was absolutely nothing she could do for me as the store could not give me their stock and that the online division was not open on the weekend, so she could not even call in to enquire what we should do. We had to have the apartment set up by the Sunday as I had to be back at work on the Monday, So I had to pay someone to come and collect the order and pay them to set up the flat for us for the first guests arrival. The order also only finally arrived there on the Tuesday afternoon, 5 DAYS LATER than I had paid for, Then to add insult to injury ALL the Linen except for the pillow slips were soiled and had to be washed thoroughly before they could set up the apartment! ( PLEASE SEE ATTACHED PICTURE)
I have NEVER been SO Disappointed in Service and quality of goods received!
Please can you inform me how MR Price is going to compensate us for this botched up order and the extra expenses we have to endure due to it. "
So Mr price contacted me within hours of putting this review on Hello Peter, they apologized for the bad service and informed me that they would be emailing me a gift voucher for the value of the amount that the whole mix up had cost me. R350 , I thanked them and accepted the apology.
Unfortunately I am still waiting for them to honor their promise. The voucher still has not come through to me.
Again I hope this update on my review will move them to action and to honor their promised resolve.
Awaiting Patiently .
So Mr price contacted me within hours of putting this review on Hello Peter, they apologized for the bad service and informed me that they would be emailing me a gift voucher for the value of the amount that the whole mix up had cost me. R350 , I thanked them and accepted the apology.
Unfortunately I am still waiting for them to honor their promise. The voucher still has not come through to me.
Again I hope this update on my review will move them to action and to honor their promised resolve.
Awaiting Patiently .
At first I was quite shocked and happy at their quick response, it was almost to good to be true, and now it turns out that it was! They not only delayed in sending me the gift voucher, but now when it finally came to my email it is for only R35 and not R350 as promised! What am I supposed to do with R35?
Their Service is disgusting, and I can see by the amount of bad reviews they have that this is a constant problem!
All I ask is that they honor their promise and show some customer care. I hope that this new review will have the same effect as my first and get them to correspond with me and not ignore their customers when they have issues!
At first I was quite shocked and happy at their quick response, it was almost to good to be true, and now it turns out that it was! They not only delayed in sending me the gift voucher, but now when it finally came to my email it is for only R35 and not R350 as promised! What am I supposed to do with R35?
Their Service is disgusting, and I can see by the amount of bad reviews they have that this is a constant problem!
All I ask is that they honor their promise and show some customer care. I hope that this new review will have the same effect as my first and get them to correspond with me and not ignore their customers when they have issues!