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1 reviews | Active since Jun 2016

10 Jan 2023, 08:18

Bad customer service

Yesterday went to Mr price home GRAHAMSTOWN to buy bed side lamps n on till while I was paying the cashier said I'm short.Jokingly I said can mi counting be that bad only to find out that two bed side lamps are showing two different prices.Now I said this is the price I saw n took two ,the manager was then called n her only response was unfortunately I'm gonna have to pay them like that.

I then asked so if I see coffee mugs n checked them out n decide to take 6 so need to double check if they dd their job well by putting same price on all 6 of them.Bernadine was so arrogant n dd not take any blame.On top of that there was still another lamp marked as damaged with the same price I saw ,I still asked so it's maked damaged but still on the floor to be sold.

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Replies (1)
Mr Price Home
Mr Price Home's reply10 Jan 2023, 08:57
Official
Good Day,

Trust you well.

Please accept our apologies for the above incident. 

Your post will be sent off to the Regional Manager and you will receive personal feedback shortly. 

Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP 

Many Thanks 
Mr Price Home