Bad customer experience for the 2nd time

Good morning, I had a 2nd bad experience with Mr Price Home Kolonande Retail Park. We visited the store a week ago to create a gift register, but was unable to. I wrote a report and Belinda from the shop called me to apologise and said that we must visit the store again. So, yesterday we went to the shop to do my daughter's wedding gift register. When we enquired at the till points we were advised to stand in the queue and will be assisted. Why did we have to queue? I queued and when it was my turn the cashier told me capture all my information. She continued to help other customers. When we were done, we had to wait..we could captured the information initially when we approached them. We also asked for 2 scanners, but they said it's only one scanner per customer. The cashier asked what will she do when another customer comes in to also do a gift register..So what the actual reason why could not have another scanner? My niece who was with me also had a bad experience in the bedding department when she paid for her items which she bought, there was a price difference..and the cashier gave her attitude about this. While we were in the shop my daughter visited the sport department and they provided her with excellent service. I sincerely hope that our guests will not have to endure bad experience when they visit the shop to buy from our gift register.