Bad customer experience

Visited Mr Price Home Mall of The North Polokwane today 02 January 2023 to purchase a toaster.

When we reached the till points we were welcomed by a rude unwelcomning cashier and her assistance manager. We were told that we can't buy on account if with don't have ID or passport, We then asked them since when this policy was effective and they arrogantly mentioned last year. I only had an electronic passport on my phone which they refused to acknowledge. As we were about to leave the till points assistant manager started swearing behind us infront of other customers of which I was not happy with. We turned back asking her to stop but it seem we were talking to a wall. What made things worse my wife then recalled that the same lady was rude to her on several occations in the same store. I asked to see the store manager but he was not at work, asked his contact details and we called him but no answer. I don't know how a person is hired to that level while they care less of customers, is this a culture at Mr Price home course other Mr price stores we never experience such Nad service. If you don't remove that *********** arrogant assistant manager that store will lose a lot of customers.