BAD CUSTOMER CARE AND TOTAL DISREGARD FOR CUSTOMERS WELL BEING

As of 22/2/2021 when a payment went off on an order that MRPH did not even have stock for at the time, this was an instant EFT made via OZOW. I received a notification from Mr Price stating that the order had been received. I immediately realized he an error had occurred and emails their sales department and their so called customer care. I was then told by the lady on customer care that I must email all information to their helpline email, namely ***. I did this and waited for a reply or at least and acknowledgment of receipt. After a few days I emailed everything through again and still received no reply. I then called there *** Customer care number and after starting the whole explanation over again, I was told to email proof of payment and particulars once again. There was however a tiny flicker of light as I was given a reference No this time. I emailed and waited and waited only to receive another email telling me that proof of payment could not be traced and that further information and proof must be submitted once again. I was also told that I should be patient as MRPH has many emails to address. (wonderful professionalism). I emailed all the proof asked again by MRPH and out of desperation emailed OZOW to ask if they by chance could assist me in tracing this payment. OZOW forwarded my request and rep**** within 5 hours to inform that payment was made directly to MRPH Merchant bank account. I emailed MRPH again and requested process on tracing my payment and finally after waiting again was informed that I would need to submit a list of information as well as my full bank card details and on and on we when. I finally after 3 weeks was told that payment had been traced and the order was unsuccessful but now I must email proof of payment, letter from the bank or a copy of may bank statement to enable a refund. This I did immediately on receiving the said email and have received no feedback from either MRPH customer care or their financial group for another 2 weeks. I resorted to requesting assistance on their WhatsApp group and received a reply that they would assist and expedite the EFT refund. I have again hear nor received my money and am still waiting 4 days after being told that the refund was being expedited. I cannot continue begging this company, I have exhausted all lines of so called customer assistance and help. Moral of this experience is never find yourself in a position that you need to rely on MRPH for help, they really do not care.