Bad customer care

I have requested Mr Price to remove the benefit of purchasing airtime with the account to be removed and they confirmed to me by email that it has been removed. Last Saturday i went to the sop to pay the account and i was told that my account was closed but i am still owing the the balance.... AMAZING!!!! the indian lady called me wanted to confirm that i do not want the benefit of airtime on my account i said yes and she closed the account without informing me about it and today i was told to obtain affidavit in order for them to reopen the account and i said its better to closed the account because it was already closed. Mis understanding and poor service and i refuse to go to police station for a stupid thing like this. INEXPERIENCE people and BAD SERVICE with Mr price Consultant.