Bad bad service

Unhappy with Exchange Policy at Mister Price Pavilion

Mister Price Customer Service,

I recently bought items at your Pavilion store and wanted to exchange one. Despite having a receipt, you refused due to a missing product cover. The product was undamaged, and the receipt had all codes and proof of purchase.

This was inconvenient - I drove 30km back for the cover, wasting time and money. Your staff were unhelpful. I feel the return policy was unfairly app****. - Issue: Refused exchange despite valid receipt

I'd appreciate a review and resolution.