Bad attitude and extremely bad customer service

My husband and I went into Mr Price home Sandton an hour ago and experienced the worst service from a so called manager by the name Tshilivhali. Firstly there was no one on the floor to assist us so we approached one of the ladies who went to get a guy by the name of Bongani from the back. Q1, how do you only have one person who assembles furniture and still has to assist customer on the floor? This does not make sense! At this point there more people who needed assistance. As we were deciding on which pedestal to buy, Bongani then went back to the back for some time. We requested to see the manager so they can appoint someone else to help us and she (the manager) never came, eventually Bongani came back.

There were 4 customers excluding us who were waiting to be assisted by one person. Q2, how do you have 1 person whos got product knowledge and the rest have no got idea of what's happening? Surely more people should be trained.

At this point my husband and I were now very impatient and contemplating whether to leave or continue to shop.

Eventually we decided to continue and pay. When we got to the tills I asked the lady we initially spoke to where the manager was and she pointed to Tshilivhali who was NOT interested in knowing why we requested to see the manager. She kept on pacing by the tills and would not speak to us. I told her that she was not serious. When I asked her if she's going to attend to us she said I disrespected her by saying she's not serious.

What happened to customer service and us being right. She continued to be defensive, rude and unapologetic. All we wanted to do was to tell her our grievance. She continued to have lip instead of calming the situation. I have never felt so disrespected and disregarded like that as a customer. My husband and I have been customers at Mr price home Sandton for so many years and this is the service we get! I am fuming and demand to be contacted by a trained manager. This is unacceptable.

Ps: As we were walking around the store the staff on duty were complaining about customers who were doing their shopping at that time and saying we should be at home cooking. Please do proper customer service training for all your staff. We should not be hearing such condescending comments from people who are supposed to be assisting us.