1 reviews | Active since Feb 2015
Awful service
We went to the Montana branch to do our wedding registry. After being sent to 3 different people we finally found Dina to try and help us. The first scanner she found was broken, the second scanner wasn't charged, and therefore could not be used and after waiting for another 15 minutes it was found that the last scanner was used for stocktaking. We told Dina that we will be back the following day, if she could just please make sure the scanner was charged and ready to be used. <br> On the morning of 7 January we decided to call to make sure that a scanner was available. After several calls, there still wasn't any answer. We decided to drive there and hope for the best. After waiting for 20 minutes at the counter we were told that 2 of the scanners were out of order and the last was used for stocktaking. Pathetic service
Service complaint.
Thank you for bringing this matter to our attention, we must apologise for the inconvenience caused to you. Service is a priority at our stores and we must apologise for this lapse in service. We have lodged an official complaint against the store in question, and we have escalated this complaint to the relevant management team to address accordingly. They will be investigating your concerns and upon findings feedback will be reverted back to you.
It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Thank you for bringing this matter to our attention and we look forward to your continued support.
MRP Home.
Service complaint.
Thank you for bringing this matter to our attention, we must apologise for the inconvenience caused to you. Service is a priority at our stores and we must apologise for this lapse in service. We have lodged an official complaint against the store in question, and we have escalated this complaint to the relevant management team to address accordingly. They will be investigating your concerns and upon findings feedback will be reverted back to you.
It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Thank you for bringing this matter to our attention and we look forward to your continued support.
MRP Home.