Awful on-line & after sales service since 23 Oct. 2020...

On 12 October 2020 I placed an online assorted order with Mr Price Home, including a 16kg Umbrella Base SKU: *** @R329.99 https://www.mrphome.com/en_za/16kg-umbrella-base-*** I paid the extra delivery & handling @R350 (as the cement umbrella base weighs 16kg & I don't have a working vehicle) with an estimated delivery date noted for 21 October 2020. The rest of my order arrived 15 Oct. with no issues. However... ...2020/10/23 The umbrella base was delivered to my home while I was at work & it was the wrong one. Delivered was the 20kg Umbrella Base SKU: ***, which is designed for a different style of outdoor umbrella to what I have, so it's useless to me; https://www.mrphome.com/en_za/20kg-umbrella-base-*** Since 23 Oct. I have sent over 15 emails (mainly to Meeander on *** but also to numerous Mr Price Home email addresses & via their site) & made 4 phone calls to their dispatch, trying to get the correct 16kg cement umbrella delivered to me. Most of my emails were responded to, however since 30 Nov, my last four emails have had no response & on three occasions I requested the Senior Managers name, email address & phone number, but never received the details. In one of the emails I received, I was informed '...You can exchange/return this item in store...' an appreciated gesture, but without a working vehicle this was/is impossible & paying the extra delivery & handling @R350 was then pointless, especially as this blunder wasn't even my fault! Below are some of the email correspondence to note the run around & empty promises I've been given since 23 Oct 2020; Inbox, 2020/10/28 * 'Good Day, I trust you are well. Please note the incorrect item will be collected and we have processed a replacement of the 16kg umbrella base to be delivered to you. Kind Regards, Meeander' *To date the Mr Price Home Group / Couriers have never collected the incorrect item & never replaced it with the correct item. Sent Item, 2020/11/05 '...I spoke with Zandile again yesterday, from the couriers who informed me they again received the wrong coded umbrella base from the warehouse dispatch! I was then put through to customer care & spoke with Catiga (apologies as I've probably misspelt her name) at around 2pm, she said she'd look into it & get back to me, although no response from her as yet!...' Inbox, 2020/11/09 '...This has been escalated to Senior Management to resolve...' Inbox, 2020/11/16 '...investigated with reference CRSD9EA3E...' Inbox, 2020/11/20* 'Good Day Emma, Please note we have arranged for the correct umbrella base to be collected from a store and delivered to you. Kindly accept our apologies , you should receive the correct item next week. Regards, Meeander' *Still to date the Mr Price Home Group / Couriers have never collected the incorrect item & never replaced it with the correct item. This above email received on 20/11/20 has been the last correspondence I've received from the Mr Price Home Group. As previously mentioned, my last 4 emails since 30 Nov 2020, are conveniently being ignored! I now sit with a cement umbrella base I did not order, and cannot use, but paying for one I did order @R329.99 & never received delivery on, along with paying for the extra delivery & handling @R350.00! Only to note on their site that the 16kg cement umbrella base I ordered over three months ago is now 'Out of stock!' Absolutely terrible after care customer service by Mr Price Home group - I've been ********** with empty promises & charged for it as well!