Appauling service

Subject: Formal Complaint Regarding *********** Service and Inconvenience at Mr Price Home - Store 639, Queenstown

Dear Mr Price Home Customer Service,

I am writing to express my deep dissatisfaction with the service I received at your store in Queenstown, Nonesi Mall (Store 639) on 5th October 2024.

I purchased bedding worth R10,000, and after making the payment, I was informed that I qualified for a discount. However, I was told that in order to process the discount, I needed to reverse the transaction and await a refund before starting the process again. This entire ordeal took two hours of my time, only for me to be told that I would have to leave the store without the goods I had paid for and without any refund reflecting in my bank account.

To make matters worse, I was told to go home and “hope” that my money would reflect. At this point, my funds are with Mr Price, and I have been left empty-handed. This has caused me immense inconvenience, particularly as I am preparing to open my BnB on Monday and urgently need the items I purchased.

The service I received was not only inefficient but also rude. I am demanding a formal written apology from the staff member who was assisting me, as well as an immediate refund. It is appalling that I was made to go through such a long process for something as simple as a discount. If your staff cannot handle a discount, how can I trust them to process a refund accurately?

Below are the relevant details for reference:

• Store Name: Mr Price Home, Store 639, Nonesi Mall, Queenstown • Store Telephone: *** • Store Manager: Philasande • Date of Incident: 5th October 2024 • Original Tax Invoice Number: ***

I expect this matter to be resolved promptly. I look forward to your swift response and immediate action.

Yours sincerely, onela mbotshane ***