SM
Sanele M

1 reviews | Active since Aug 2014

18 Jan 2023, 20:08

Appalling service

My order was meant to have been delivered on 04/01/23. Upon receiving a call from the driver, I advised that I was not home at the time, and would be returning on 08/01/23. I asked that delivery be scheduled for the mentioned date and he agreed. I received no further feedback or delivery, then decided to follow up on 11/01/23. I was assisted by one of the consultants, who subsequently phoned me on 12/01/22, requesting clarity of the nature of my query. I explained to her that I was waiting for delivery and would be returning to work on 16/01/22 and would thus require delivery prior to that date, as I would not be home to receive the order if delivered during the week, due to returning to work.

I received no further feedback and once again followed up today, the 18/01/23 and was advised that they would revert. Clearly I am a clown.

It was my first time ordering from Mr Price Home online and I would like to state that it was definitely the last. The service I have received has been appalling, to say the least.

0
Replies (2)
Mr Price Home
Mr Price Home's reply19 Jan 2023, 13:36
Official
Good Day,

Trust you well.

We sincerely apologize for all the inconvenience you have incurred. 

You will be contacted by one of our online team leaders, who will handle this matter personally with you. 

Many Thanks Mr Price Home 

SM
Sanele M's update05 Feb 2023, 14:00
Reviewer Update
I received an amount of R 3200.00. My purchase, including delivery came to R 3600.00. The couch was never delivered. Where is the balance of my money? You are now ignoring my emails! What a shocking experience! ********!