Appalling service

I ordered a tv stand online on the 25th November 2021 and I was notified that they will keep me updated with regards to the progress of my order. On the 30th i got an email that states that my order my delivered but to whom because i am not the one that received it. I called Mrp Home call centre and I was told that they will enquire with the courier company and when i asked for their turnaround time for feedback , i was told that it depends on when they will receive feedback from the courier company. I then used the Facebook and the whatsapp channel trying to get to the bottom of my order. On the whatsapp line i was told that it still on route to my delivery address.I emailed the courier company myself and their email addresses are not working and even tried tracking my order via the courier's company tracking and it stated that my order was delivered.How can that be? How come no one is treating this with urgency and how come no is calling to inform of what is happening and how this will resolved.Very poor service indeed. I am very disappointed and will never buy from them again.