Appalling Mr Price Home online service

The Mr Price home online store does not even deserve 1 star. I purchased a sofa online going on almost 3 months ago.Before the purchase I made sure to visit the Tygervalley branch to ask all the necessary questions in order to make sure that I didn't sit with problems. I was assured by the manager Nicholas as well as Edias the gentleman who covers the furniture department in Mr Price Tygervalley that if the sofa did not meet my expectations I would be eligible for a cash refund as long as I adhered to the online requirements. Advertised online the Sagunto sofa did not require to be assembled.When I received my sofa it came in 2 boxes and the courier told me I need to assemble the sofa.DO NOT EVEN GET ME STARTED ON THE COURIER SERVICE! Absolutely appalling service! I have emailed Mr Price home online more than I can even count and I am still waiting on a response as to when I will be reimbursed. I have followed all their instructions and I have now had enough of their absolutely shocking service. I am waiting for Samantha to reply to my countless emails and sorry is not going to cut it for me.It is clear to me that the Mr Price online team have no idea what customer service is and are giving the brand a bad name. Mr Price home online, you owe me money!