JvdM
JOhan van der Merwe
1 reviews | Active since Jul 2011
28 May 2020, 09:25
App purchase query
On Sunday 10 May 2020 I tried to make a purchase on the app but kept getting a message that something went wrong just as I was trying to make a payment. On the track my order page it gave me two reference numbers *** and *** with status cancelled. However on the 11th of May 2020 I received notification from my bank that payment did in fact go through. I tried calling the call centre several times but no one answered and I have sent an e-mail as well but still with no response. I would really like to get this matter sorted out.
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Mr Price Home's replyOfficial
29 May 2020, 09:06Good Day,
Trust you well.
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.
Many Thanks Mr Price Home
Trust you well.
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.
Many Thanks Mr Price Home
Mr Price Home's reply29 May 2020, 09:06
Official
Good Day,
Trust you well.
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.
Many Thanks Mr Price Home
Trust you well.
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.
Many Thanks Mr Price Home