Allowing guarantee to expire before assisting

Bought a couch from Mr P Home July 2014. One of the springs came out of it's sockets & the couch had a huge dip in it, due to no support. I contacted Mr P Home to claim guarantee/check if I still had one. They responded very quickly to get the details from me, until being notified that it has been forwarded to the claims department and they will contact me. Low and behold they only get back to me weeks later to advise the guarantee has expire. Yes, it expire because you only decided to get back to me once it had expired. Sadly, I did not think to get any better service from Mr Price - should've listened to my gut & purchased elsewhere. Always poor customer service with you guys. Always.