Acknowledge your error, it is the right thing to do.

On Feb 2, 2023, I ordered a gift as a guest. I have an email from Mr Price with the delivery details. It is supposed to be a surprise gift. Instead they send it to the correct address, but have my name as recipient. The recipient according to original email from Mr Price is not myself (it is someone else). So the parcel is returned as recipient unknown. After contacting them I am told that nothing can be done except a refund, which I gladly accept. However they will not acknowlege that it is their fault and that the simple solution would have been to correct the recipient name, as per online purchase ( I have email proof thereof) and deliver the parcel. I welcome a manager to telephone me and respond to this compllaint, since I am fed up with wasting 1 hour talking to people who go around in circles. Gladly waiting for my refund and not going to shop there again.