Abysmal online service- 1 month and still have not received my package

I updated my delivery information and I have still not received my order. It has been a month. My emails are unanswered and the call center will have you on hold for so long. I’m just desperate to get my ordered item from them now. False promises of when the item will be delivered. Courier company claims to not have my number. What a harrowing and unpleasant experience shopping online with Mr Price.