Absolutely disappointing customer service

I purchased dinning area shelves three weeks ago, and the it has a defect. Three legs are stable and one leg is short. I have been trying to lodge this issue so that the item can be replaced. 1. The number on the website does not work 2. I tried to lodge this issue 5 times on whatsaapp, the agents end the conversation without acknowledgement or resolution.

This has been a very disappointing, time consuming and frustrating.

Kind regards Lindi