ABSOLUTELY APPALLING SERVICE!!!!

It's been 22 days since I place my order for our babies cot and we still don't have it. I placed an online order in the 25th of November and after several emails to advise my order was ready and a phone call to the canal walk branch to make sure, I went to collect my order on the 4th of December.

Unfortunately after waiting for 2 hours I was advised that the cot, wooden baby cot large (part of the order) was damaged and they the gentleman working in the furniture department would call the online services to resolve the matter the same day. I received two calls that Saturday both of which had no solution as yet. I advised the gentleman in store that he should please arrange for the cot to go to the waterfront branch as this is most convenient for us to collect as they advised they could not arrange a delivery.

I then went back to the canal walk branch on Thursday the 9th of December and spoke to the manger of the branch Leslie. After waiting another 30 minutes the furniture gentleman told me a new order was placed on the 6th of December and that it would be delivered to the waterfront branch either that day, the 9th of December or Friday the 10th and that I will receive an email to notify me. Customer service is all about communication, not once did I receive a call (or missed call) to advise of the process, so had I not gone into the branch again, how would I have known that the cot was reordered?

I’ve not received ANY emails (or phone call) and the branch has no contact number for me to find out if the cot is there. Taking time off work to follow up each time on such poor customer service is just not feasible for us and costs both time and money. I have sent two emails 13th and 16th of December as well as tried the Whatsapp one keeps getting referred to.....with still NO response.

Currently it feels like Mr Price Home stole my Money. Imagine if our daughter had been born earlier, where would she be sleeping now without the cot??

Please could someone reply ASAP to advise whether or not we will be getting our cot as promised? A request for a delivery to our home would also be appreciated given this alarming service.

Thank you in advance.