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rickbotha R

1 reviews | Active since May 2012

23 Feb 2015, 10:31

8 Month old Lounge Suit Cushions Worn-out

My wife and I purchase a 3 seater, and a two seater couch in the middle of last year. We use the couches in our TV Room, and they see a fair amount of use. The last while, the cushions on the 3 seater have become extremely soft, and worn-out. The pillows used to be firm enough to sit comfortably, but now you sink into the chair when sitting. We have changed the pillows around with the two seater to sit comfortably again, but these are also on their way out.<br> <br> I am really disappointed in Mr. Price Home. The quality of their goods is usually really good, but this is not at all. A lounge suit is a really big investment, and I am now at the point where the foam in the cushions needs to be replaced just so that we can sit comfortably again?? This is unacceptable, and I would like a response as to what I can do about the problem. Am I covered by any sort of guarantee? Replacement?

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Replies (1)
Mr Price Home
Mr Price Home's reply23 Feb 2015, 10:39
Official
Hello dutchboy2704,

We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.

Many Thanks
Mr Price Home