7 days delivery lapsed now you wanna charge me a delivery fee

<p>I made and paid for an online order on the 20th June and their delivery terms and conditions clearly states that it will take 7 working days to deliver well today is the 7th day and NO DELIVERY. I called their customer care I was told my delivery will only be delivered on the 30th i have problem with that cause i wont be at the place of delivery after 12pm and this was supposed to be someones birthday gift, now im being told i will be charged a delivery fee for cancelling the now useless order. This the most parthetic service i have ever had and unfortunately for MRP I know my CPA rights I want my refund including the delivery fee I paid. now your call centre wont take my calls they keep putting me on hold!</p>