52 emails later and no resolution

My husband and I bought couches at Mr Price Home the end of 2015 but when it arrived the two pieces did not match in colour. After exchanging it via a courier, the 2nd delivered items still didn't match in colour. So I requested that I be refunded but till today, nearly 3 months later, we have yet to receive our R 6,000 refund. Mr Price arranged the collection of the item promising a refund. The courier collected the furniture with the promise of Mr Price that we would receive our refund the next Monday - 1 month later I still have no refund.<br> <br> I have received a proof of refund in our bank account over 2 weeks ago but this amount has not reflected into the bank. After querying it with customer services, all they did was resend the proof of payment without trying to be of further assistance. This is shocking customer service. All we want is our refund.<br> <br> With no couches and no refund to show for - this is how Mr Price took us to the cleaners... Very disappointed in a store that our family has supported since their humble beginnings.