3 days is NOT 3 weeks (and counting)

<p>I’ve given ample warning using the proper channels and feel that I now need to give feedback online. I’m passionate when it comes to online shopping, processes and service. Mr Price home has in my opinion failed to deliver a good service. It's now been 3 WEEKS since placing my order and I still have not received my order that should have arrived in 1-3 DAYS. I’m based in London UK so this makes knowing what is happening locally considerably harder.</p> <p> </p> <p>Store Delivery 1-3 days:</p> <p>I ordered this using this paid option still no delivery we are now 3 weeks in.</p> <p> </p> <p>The store delivered in question:</p> <p>My sister who lives locally informed me (one day after placing the order) that the store in question was damaged by the recent storms and has been closed. I was still able to select this store when ordering.</p> <p> </p> <p>Helpdesk feedback and general support:</p> <p>One day after placing the order I logged a support request asking if the store closure would be a problem. I was greeted with a reply that all is in order.</p> <p>I had various other contacts with helpdesk to attempt to change one item feedback was received but no actual solutions. Calls were marked as resolved with no feedback. Twice I gave dissatisfied feedback with reasons why. I received no feedback that show</p> <p>Last week almost 3 weeks after placing the order I called the only international number I could find, explained everything in detail and things then started moving I received a measly R35 as a voucher due to late fees. My mother went to the Strand store to collect but they had no idea of the delivery.</p> <p> </p> <p>3 weeks in I’m sitting with an apartment in South Africa on show with more than R2000’s worth of in home stuff not on display thanks to Mr Price Home Online.</p> <p> </p> <p>I’m reaching out to any Manager of the online process to please make sure this does not happen to any other customers. The only way we will get South Africa on par with other countries will be to ensure that our online stores are delivering items on time (as promised) and ensuring that process’ are in place to deal with store closures and customers support requests.</p> <p> </p> <p>I can only hope that this matter will resolved and I’ll receive this order soon, and hope that others do not experience that same disappointing service as I have.</p>