2months waiting for order to be resolved

I'm a long standing customer of this group but my last transaction with them is still not resolved. 2 months later, I bought 1 item and got the other free. One of the two items was broken so I logged a return and it was collected. Till today no replacement or refund was processed. I've been sent from pillar to post. There were furniture pieces so it's a big loss for me because over and above the cost I've spend on delivery. Totally disappointed. You've definitely lost a client.