*** Delivery failure

I've never been so shocked. I ordered dishes on Mr Price online on Saturday on the 8th of November 2025. It was shipped out on the 9th, On the 12th of November at 11:37 I got a message that my delivery was on the way through LMS couriers and I will get it before 5pm that day. It didn't arrive, I then called Mr price on the 13th to enquire, the first agent i spoke to gave me a number I can call for LMS but no one was answering, I called back and the second agent said they dont have the contact details for the courier service and I should wait the day out maybe they will deliver. But still nothing, today the 14th I call them(Mr price) again and they said I should wait for Monday completely ingnoring the fact that I told them I got a "delivery on the way" notification on the 12th.