1 reviews | Active since Feb 2013
Zero customer service
Bed is 3 days late. No tracking number received. Not the end of the world. Try to follow up, nothing but a *** number available on the website and it's nothing more than an auto responder. Lodged a tracking request 3 days ago and have had no reply other than auto ai response. Finally an actual human rep**** to day stating they would look into it. No reply since then.
Hi Seb, sorry for the delay and the frustration. Your tracking number was emailed when your order was dispatched, but we know many customers live on WhatsApp, not email. We now send tracking by WhatsApp as well, and tracking questions go straight to a person. thanks for making me aware of this and helping me improve our business and service delivery.
Andries, founder, Mr Mattress
Hi Seb, sorry for the delay and the frustration. Your tracking number was emailed when your order was dispatched, but we know many customers live on WhatsApp, not email. We now send tracking by WhatsApp as well, and tracking questions go straight to a person. thanks for making me aware of this and helping me improve our business and service delivery.
Andries, founder, Mr Mattress