JB
Jan B
1 reviews | Active since Jan 2019
14 Sept 2026, 09:27
WORST MATTRESS COMPANY EVER
I would give them zero stars if I could. We bought 2 double-bed mattresses with a 10-year warranty from them for our teenage daughters in 2024. Both girls are well below the suggested weight limit of 120kg but after a year, one mattress started sagging, and the other started pushing sharp springs into the sleeping area. I have been in constant correspondence with the company since January of this year, but to no avail. I have sent a string of emails and pictures and called multiple times, but all I received in return are empty promises. I even have a verbal and written undertaking to replace both mattresses ASAP, but two months later, my children are still breaking their backs on broken mattresses. DO NOT BUY FROM THIS COMPANY; service is nonexistent.
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Replies (3)
Mr Mattress's replyOfficial
14 Sept 2026, 13:22Jan, you are right to be angry and I am sorry.
You bought two beds in good faith. One sagged, one has springs coming through. We then gave you an undertaking to replace both and still did not deliver. That is on us.
I have taken this over personally.
The store that sold you these beds was under previous ownership before Mr Mattress Retail took it over, and these are spring mattresses, which we do not manufacture. None of that is your problem. You bought from Mr Mattress, so we are standing behind it.
Both mattresses will be replaced and upgraded to Active Foam at no cost to you, and we will collect the old ones at the same time. Delivery is booked for 16 September, Goeie Hoop Vervoer will call you to confirm, (we will email you the tracking number) and you can reach me directly on *** if anything slips.
Your daughters should not be sleeping on broken beds. We are fixing it.
You bought two beds in good faith. One sagged, one has springs coming through. We then gave you an undertaking to replace both and still did not deliver. That is on us.
I have taken this over personally.
The store that sold you these beds was under previous ownership before Mr Mattress Retail took it over, and these are spring mattresses, which we do not manufacture. None of that is your problem. You bought from Mr Mattress, so we are standing behind it.
Both mattresses will be replaced and upgraded to Active Foam at no cost to you, and we will collect the old ones at the same time. Delivery is booked for 16 September, Goeie Hoop Vervoer will call you to confirm, (we will email you the tracking number) and you can reach me directly on *** if anything slips.
Your daughters should not be sleeping on broken beds. We are fixing it.
Mr Mattress's reply14 Sept 2026, 13:22
Official
Jan, you are right to be angry and I am sorry.
You bought two beds in good faith. One sagged, one has springs coming through. We then gave you an undertaking to replace both and still did not deliver. That is on us.
I have taken this over personally.
The store that sold you these beds was under previous ownership before Mr Mattress Retail took it over, and these are spring mattresses, which we do not manufacture. None of that is your problem. You bought from Mr Mattress, so we are standing behind it.
Both mattresses will be replaced and upgraded to Active Foam at no cost to you, and we will collect the old ones at the same time. Delivery is booked for 16 September, Goeie Hoop Vervoer will call you to confirm, (we will email you the tracking number) and you can reach me directly on *** if anything slips.
Your daughters should not be sleeping on broken beds. We are fixing it.
You bought two beds in good faith. One sagged, one has springs coming through. We then gave you an undertaking to replace both and still did not deliver. That is on us.
I have taken this over personally.
The store that sold you these beds was under previous ownership before Mr Mattress Retail took it over, and these are spring mattresses, which we do not manufacture. None of that is your problem. You bought from Mr Mattress, so we are standing behind it.
Both mattresses will be replaced and upgraded to Active Foam at no cost to you, and we will collect the old ones at the same time. Delivery is booked for 16 September, Goeie Hoop Vervoer will call you to confirm, (we will email you the tracking number) and you can reach me directly on *** if anything slips.
Your daughters should not be sleeping on broken beds. We are fixing it.
JB
Jan B's updateReviewer Update
16 Sept 2026, 08:21I love the prompt response to a bad review. However, I have not received an email with a tracking number, nor have I received a call from Goeie Hoop Vervoer, and I have no way to contact whoever has taken over my case, since their reply includes no name or contact number. Today, being the 16th of September as promised in their reply, I phoned the courier company, and they have no record of any delivery or pickup scheduled from Mr. Mattress to my town. Until this issue is resolved, they will stay at zero stars in my opinion.
JB
Jan B's update16 Sept 2026, 08:21
Reviewer Update
I love the prompt response to a bad review. However, I have not received an email with a tracking number, nor have I received a call from Goeie Hoop Vervoer, and I have no way to contact whoever has taken over my case, since their reply includes no name or contact number. Today, being the 16th of September as promised in their reply, I phoned the courier company, and they have no record of any delivery or pickup scheduled from Mr. Mattress to my town. Until this issue is resolved, they will stay at zero stars in my opinion.
Mr Mattress's replyOfficial
18 Sept 2026, 15:14Jan, The full booking, collection and delivery window is in your inbox now.
our number was masked by Hellopeter in my last reply, which is why you had no way to reach me. It is in the email. Call me directly.
Collection of the old mattresses and delivery of the two Active Foam replacements is set. I will call you on the day.
Zero stars stands until the beds are in the house. That is fair.
our number was masked by Hellopeter in my last reply, which is why you had no way to reach me. It is in the email. Call me directly.
Collection of the old mattresses and delivery of the two Active Foam replacements is set. I will call you on the day.
Zero stars stands until the beds are in the house. That is fair.
Mr Mattress's reply18 Sept 2026, 15:14
Official
Jan, The full booking, collection and delivery window is in your inbox now.
our number was masked by Hellopeter in my last reply, which is why you had no way to reach me. It is in the email. Call me directly.
Collection of the old mattresses and delivery of the two Active Foam replacements is set. I will call you on the day.
Zero stars stands until the beds are in the house. That is fair.
our number was masked by Hellopeter in my last reply, which is why you had no way to reach me. It is in the email. Call me directly.
Collection of the old mattresses and delivery of the two Active Foam replacements is set. I will call you on the day.
Zero stars stands until the beds are in the house. That is fair.