Zero customer service

We placed an order at Rocco's at 17:27, no update or feedback and I eventually called as logging a ticket goes into nowhere and no help is provided. The agent then lies and says the restaurant only made the food 10min agon which was 18:50 and there is a delay she will escalate it, only for the food to miraculously on its way, then at 19:04 we received the food ice cold like it was straight out of the fridge. The driver picked it up just before 19:00 so he was efficient. I called again only to be told sorry but here is a free delivery voucher which doesn't cover anything and so I can use this waste of time service again. Only to get told they have to escalate and when I asked why the consultant **** get told they have to investigate and send it to the driver team. Mr D takes ZERO responsibility and always blames the restaurant and drivers it is pathetic. I asked for compensation for my time and terrible experience that is more than R100 only to get told they will have to escalate, I asked for a turnaround time only to get they can't give one. Maybe it is time that we all stop using this pathetic so called service provider as it is not convenient at all. This is the last time we will make use of this nonsense and I will discourage others as well. Let see if this gets a response, guess it will have the same reply we will escalate and get back to you hoping you will forget and not follow up. Not this time.