Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Mr Delivery is described as a platform where the core promise of getting the right food, on time, frequently breaks down. Customers consistently report orders marked delivered that never arrive, grocery orders cancelled after hours of waiting, and missing items answered with small coupons. A recurring theme is that refunds are pushed to wallet credit rather than bank accounts, deepening frustration.
Top Strengths:
- •Food Quality & Consistency: The strongest theme is still weak. A minority of customers describe warm, correctly packed meals on short local runs, but far more report ice cold pizzas, shrunken portions and drinks spilled through the bag.
TrustIndex
1.8
NPS Score
-83
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Mr Delivery
What do customers say about Mr Delivery?
Based on recent customer reviews, Mr Delivery is described as a platform where the core promise of getting the right food, on time, frequently breaks down. Customers consistently report orders marked delivered that never arrive, grocery orders cancelled after hours of waiting, and missing items answered with small coupons. A recurring theme is that refunds are pushed to wallet credit rather than bank accounts, deepening frustration.
What is Mr Delivery's biggest strength?
Mr Delivery's biggest strength, according to Hellopeter's AI analysis, is Food Quality & Consistency. The strongest theme is still weak. A minority of customers describe warm, correctly packed meals on short local runs, but far more report ice cold pizzas, shrunken portions and drinks spilled through the bag.
What are the most common complaints about Mr Delivery?
The most common complaint about Mr Delivery, based on Hellopeter's AI analysis of recent customer reviews, is Wait Times & Speed of Service. Customers repeatedly describe two to three hour waits, particularly on Pick n Pay grocery orders, with the app frozen on preparing your order and no proactive communication before an eventual cancellation.
Is Mr Delivery trustworthy?
Mr Delivery has a TrustIndex of 1.8 out of 10 on Hellopeter, based on 370 reviews in the last 12 months. Hellopeter has tracked Mr Delivery across 5,508 total reviews. How is the TrustIndex calculated? →
Recent reviews (370)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jun 2026
Horrible
I ordered food at Pedro's Southgate mall and they told me the driver hasn't arrived,2 hours later a lousy,non chalant agent Bandile Gasa phones and lies on the phone about my order,showed no remorse,till now I am waiting for my food,I have a sick mother who needs to ****en eat before taking her pills,I hate mr delivery wholeheartedly
1 reviews | Active since Jun 2026
Horrible
I ordered food at Pedro's Southgate mall and they told me the driver hasn't arrived,2 hours later a lousy,non chalant agent Bandile Gasa phones and lies on the phone about my order,showed no remorse,till now I am waiting for my food,I have a sick mother who needs to ****en eat before taking her pills,I hate mr delivery wholeheartedly
1 reviews | Active since Oct 2026
The kakest business
The most SH*TTY delivery platform. Didn't use it for 7 months cause it was so ***. Thought I would try it again but it just jooked money from my bank account and the order "failed to process". I then phone them and they don't belive me and say "we haven't received payment". WELL PO*S IT CAME OFF MY F*CKING ACCOUNT SO GIVE ME MY F*CKING MONEY BACK!! Pathetic. Avoid them like the effen plague. Disgusting business. Should cease to exist....
1 reviews | Active since Oct 2026
The kakest business
The most SH*TTY delivery platform. Didn't use it for 7 months cause it was so ***. Thought I would try it again but it just jooked money from my bank account and the order "failed to process". I then phone them and they don't belive me and say "we haven't received payment". WELL PO*S IT CAME OFF MY F*CKING ACCOUNT SO GIVE ME MY F*CKING MONEY BACK!! Pathetic. Avoid them like the effen plague. Disgusting business. Should cease to exist....
1 reviews | Active since Jul 2016
Mr D Ignores Full Refund Request and Issues Unexplained 50% Wallet Credit
On 14 October 2026, I placed an order worth R938.50 for food from Hennies Mossel Bay through Mr D to celebrate my 50th birthday and my daughter's 28th birthday. Unfortunately, the food was extremely disappointing. Several items were excessively hard and dry, portions appeared significantly different from the advertised meals, and the overall quality was unacceptable. I submitted a detailed formal complaint to Mr D, including photographs comparing the advertised food with what was actually delivered, receipts and supporting documentation. I specifically requested a full refund of the R938.50 food value, excluding the R46.93 driver's tip. I made it clear that the driver was professional and not responsible for the restaurant's food preparation. Mr D's response was deeply disappointing. Instead of properly addressing my complaint, they credited my Mr D wallet with R469.25 — exactly half the food order value — without explaining why only 50% was approved. They also offered a R20 promotional coupon, despite my explicitly stating that I did not want promotional vouchers or discounts in place of a proper refund. The original food purchase was funded by a R500 birthday gift voucher and R438.50 paid by bank card. I requested a proper refund through my original payment arrangements, not credit requiring another purchase. Although Mr D indicates that certain wallet credits can be withdrawn, they have not explained how they calculated or allocated this partial refund. I am asking Mr D to: 1. Explain why only 50% of the food value was refunded. 2. Resolve the outstanding R469.25 refund dispute. 3. Return the refundable bank-card portion to my original payment account and properly restore or reimburse the gift voucher value. 4. Confirm that the R46.93 driver's tip remains untouched. 5. Confirm that Hennies management has received and investigated my complaint. My complaint is not about the delivery driver. It is about the food supplied by Hennies and Mr D's inadequate handling of my subsequent refund request. I expect a proper investigation, a clear written explanation and a fair resolution — not another generic response or promotional coupon.
1 reviews | Active since Jul 2016
Mr D Ignores Full Refund Request and Issues Unexplained 50% Wallet Credit
On 14 October 2026, I placed an order worth R938.50 for food from Hennies Mossel Bay through Mr D to celebrate my 50th birthday and my daughter's 28th birthday. Unfortunately, the food was extremely disappointing. Several items were excessively hard and dry, portions appeared significantly different from the advertised meals, and the overall quality was unacceptable. I submitted a detailed formal complaint to Mr D, including photographs comparing the advertised food with what was actually delivered, receipts and supporting documentation. I specifically requested a full refund of the R938.50 food value, excluding the R46.93 driver's tip. I made it clear that the driver was professional and not responsible for the restaurant's food preparation. Mr D's response was deeply disappointing. Instead of properly addressing my complaint, they credited my Mr D wallet with R469.25 — exactly half the food order value — without explaining why only 50% was approved. They also offered a R20 promotional coupon, despite my explicitly stating that I did not want promotional vouchers or discounts in place of a proper refund. The original food purchase was funded by a R500 birthday gift voucher and R438.50 paid by bank card. I requested a proper refund through my original payment arrangements, not credit requiring another purchase. Although Mr D indicates that certain wallet credits can be withdrawn, they have not explained how they calculated or allocated this partial refund. I am asking Mr D to: 1. Explain why only 50% of the food value was refunded. 2. Resolve the outstanding R469.25 refund dispute. 3. Return the refundable bank-card portion to my original payment account and properly restore or reimburse the gift voucher value. 4. Confirm that the R46.93 driver's tip remains untouched. 5. Confirm that Hennies management has received and investigated my complaint. My complaint is not about the delivery driver. It is about the food supplied by Hennies and Mr D's inadequate handling of my subsequent refund request. I expect a proper investigation, a clear written explanation and a fair resolution — not another generic response or promotional coupon.
1 reviews | Active since Dec 2020
Broken items
I have a problem I got a broken item from pick and pay throe Mr D and when I reported it I was told I need to go to the store for a refund what a joke this is a service you offer why should I go to to store
1 reviews | Active since Apr 2024
Review of a driver
Ohhhh the worst service ever and the driver almost wanted to beat me up for asking him why his refusing to come to my building as i had to walk about 5 mins to get to him. He was busy sitting and even the security guard was saying he refused to go inside the building and was very rude at him. Im disgusted as this is not the first time its happening as i even stated on my order that he should come to second floor and i will be by the lift. I cannot pay for service and get this kind of service no mahn!! I even took a video of him and you would how rude and agressive he was. Why pay for delivery if i have to walk and fight to get my food just becuase he doesnt feel like wallking. To be honest i have not had issues with South African drivers but with some foreign nationals i always get this serive.
1 reviews | Active since Apr 2024
Review of a driver
Ohhhh the worst service ever and the driver almost wanted to beat me up for asking him why his refusing to come to my building as i had to walk about 5 mins to get to him. He was busy sitting and even the security guard was saying he refused to go inside the building and was very rude at him. Im disgusted as this is not the first time its happening as i even stated on my order that he should come to second floor and i will be by the lift. I cannot pay for service and get this kind of service no mahn!! I even took a video of him and you would how rude and agressive he was. Why pay for delivery if i have to walk and fight to get my food just becuase he doesnt feel like wallking. To be honest i have not had issues with South African drivers but with some foreign nationals i always get this serive.
1 reviews | Active since Jul 2023
Will support Uber Eats going forward
Never delivered my order and not taking responsibility for it
1 reviews | Active since Jul 2023
Will support Uber Eats going forward
Never delivered my order and not taking responsibility for it
1 reviews | Active since Oct 2026
Horrible
I would never use Mr D ever again! I'm going to encourage those around me to stop using this useless app. Paying separately for delivery is fine. Paying for a service fee is also fine. But why the heck must we pay R15 more on the item price. The prices are sky high. What would cost me R40 at kfc for example, I would pay R60 excluding delivery. Yesterday I order a milkshake and fries... I ordered a larger portion only to realize half the box was only filled. Are the drivers helping themselves to our food or do they just plan on robbing customers ordering through Mr D. This is not over. I will further take this to social media. We need to get rid off Mr D
1 reviews | Active since Oct 2026
Horrible
I would never use Mr D ever again! I'm going to encourage those around me to stop using this useless app. Paying separately for delivery is fine. Paying for a service fee is also fine. But why the heck must we pay R15 more on the item price. The prices are sky high. What would cost me R40 at kfc for example, I would pay R60 excluding delivery. Yesterday I order a milkshake and fries... I ordered a larger portion only to realize half the box was only filled. Are the drivers helping themselves to our food or do they just plan on robbing customers ordering through Mr D. This is not over. I will further take this to social media. We need to get rid off Mr D