Your drivers ***** food and say a customer is not present

In the morning I used Mr D to buy at Wimpy and the food was collected then after few minutes the driver cancels the order, I phoned Mr D asking the reason for the cancelation, 1st I was told I'm not present at my address mind you I've been tracking the driver she ddnt move at all before canceling the order so I say no I'm outside the house there's no way I was gonna miss the delivery n I ddnt get a call, the 2nd explanation was no we don't deliver to your area again I asked why dd I get the delivery option on the app and also it's not the 1st time I'm ordering for delivery. I live in a small town after searching I managed to phone the driver directly and to my shock she was so rude talking abt how Mr D doesn't deliver in my area yet she said I wasn't present at home, Sad that you don't vet your drivers BTW I still don't know what were her intentions myb she thought I would just sit and do nothing or myb it's this new thing of *****ing food made on card payment. I got my refund bt not after fighting which I hate. Pls use credible drivers with a knowledge of customer service cause I'm sure the driver thought I was just gonna let it be n give up my money. I got refunded thanx to your helpful consultant that made my refund