Worst service ever Mr D!!!!

We ordered 2 pizza's from a restaurant on Monday. They arrived and both had raw bases. I logged the complaint and spoke to an agent who logged a re-delivery. When then new batch arrived we tried to give the two originals back to the driver however she had no instructions to take it. She phoned her branch trying to get clarity but never got a clear answer so told us to keep it and gave us the two new pizzas.

On checking the two new ones the bases were again raw. I logged a complaint on the app again and added photos this time requesting a refund as we were beyond irritated at that stage. I received no feedback on my request for a refund so logged a ticket on the app again. No feedback despite getting a confirmation on the app that my ticket had been logged.

Today, I logged a complaint via the website and phoned around till I was finally able to speak to a person. What a waste of my call time. Spha proceeded to tell me that I am logging the tickets incorrectly as he could only see the one I logged on the website. His only solution was to send the info to a shared group and 'someone'would check on why my photos were not pulling through and neither were my tickets. He gave no time for resolution not committed to repaying our wasted money until their system issues could be explained as they needed photo evidence.

I explained that as a customer I should not have to wait on them to sort out their app and surely there was someone with an email address who could receive the photo. He refused to take any other steps that send the info to their shared group.

I requested to speak to a manager and according to him there were no managers available and he could send m details through to them and they would call me when they had time to do so.

Unacceptable! You do not treat a customer like this. I expect to hear from a senior manager by end of business 27 October to discuss this matter.