WORST SERVICE EVER FROM MR DELIVERY AND PICK N PAY

MR DELIVERY AND PICK N PAY HAS GOT THE WORST SERVICE EVER! THIS IS NOT THE 1ST OR EVEN THE 2ND TIME EXPERIENCING THIS HORRIBLE SERVICE FROM BOTH OF THEM.

THEY ARE DISRESPECTFUL AND DO NOT VALUE THEIR CUSTOMERS. WORSE, THEY JUST DO NOT CARE ABOUT THEIR CUSTOMERS.

THEY ARE FORGETTING THAT THEY NEED THE CUSTOMERS TO SUSTAIN THEIR BUSINESS.

I PLACED AN ORDER, YESTERDAY, WITH MR DELIVERY PURCHASING FROM PICK N PAY STORE AND MY ORDER WAS ACCEPTED BY MR DELIVERY AT 4:29 PM YESTERDAY, THEIR ESTIMATED ORDER ARRIVAL WAS 5:27 PM YESTERDAY.

I SENT A WHATSAPP MESSAGE TO MR DELIVERY AT 5:56 PM YESTERDAY FOLLOWING UP ON MY ORDER BECAUSE I HAD TO RUSH SOMEWHERE AND THEY WERE DELAYING ME. THEY NEVER REALLY RESPONDED EXCEPT THE AUTOMATED REPLY THAT I GOT.

I RECEIVED AN EMAIL FROM MR DELIVERY AT 5:57 PM YESTERDAY CONFIRMING THAT MY ORDER HAS BEEN FINALISED.

I FOLLOWED UP WITH MR DELIVERY AGAIN BY SENDING A WHATSAPP MESSAGE AT 7:11 PM YESTERDAY BECAUSE I STILL DID NOT RECEIVE MY ORDER. STILL THEY NEVER BOTHERED TO RESPOND EXCEPT THE OBVIOUS AUTOMATED REPLY.

SHORTLY AFTERWARDS I CALLED MR DELIVERY AND SPOKE TO ONE OF THEIR WORST SERVICE AGENT SAMANTHA WHO INFORMED ME THAT MY ORDER WAS CANCELED BECAUSE THE STORE (PICK N PAY) WAS CLOSED. SHE FURTHER INFORMED ME THAT PICK N PAY MADE AN ATTEMPT TO CONTACT ME HOWEVER MY PHONE WAS ON VOICEMAIL WHICH IS TOTALLY UTTER ******* BECAUSE I WAS ON MY PHONE THE ENTIRE TIME EVER SINCE I PLACED THAT ORDER BECAUSE I WAS PASSING TIME ON SOCIAL MEDIA WHILE WAITING FOR THEM TO DELIVER MY ORDER. I HAVE NEVER RECEIVED ANY CALL AND THERE WAS CERTAINLY NO MISSED CALLS ON MY PHONE. LIES, LIES AND MORE LIES FROM MR DELIVERY AND PICK N PAY.

WHY WOULD YOU SEND ME AN EMAIL CONFIRMING THAT MY ORDER HAS BEEN FINALSED AND YOU TURN AROUND AND SAY MY ORDER WAS CANCELED BECAUSE THE STORE WAS CLOSED WHEREAS YOU ACCEPTED MY ORDER AT 4:29 PM?! WHAT **** IS THAT?!

THIS IS SUCH AN INCONVENIENCE FOR ME BECAUSE I HAD PLENTY TIME TO GO TO THE MALL HAD YOU NOT ACCEPTED MY ORDER OR COMMUNICATED IN TIME.

WORSE, SAMANTHA ASKED ME IF SHE COULD ARRANGE A CALL BECAUSE I WAS COMPLAINING ABOUT MY AIRTIME THAT IS BEING WASTED UNNECESSARILY. I TOLD SAMANTHA TO ASK HIS MANAGER TO CALL ME BACK URGENTLY HOWEVER I WAITED FOR A WHILE BUT DID NOT RECEIVE A CALL BACK AND THEN I DECIDED TO CALL AGAIN WASTING MORE OF MY AIRTIME AND TIME UNNECESSARILY.

SAMANTHA NOW TURN AROUND AND INFORMED THAT MANAGERS ARE OFFICE BASED AND WILL NOT COME TO TAKE THE CALL. WHEN I INSISTED THAT I WILL HOLD FOR THE MANAGER, SHE CAME BACK AND TOLD ME THAT THE MANAGER SAID S/HE WILL CALL ME BACK. I INSISTED ON HOLDING FOR THE MANAGER. SAMANTHA THEN PLACED ME ON MUTE FOR FAR TOO LONG UNTIL I HANGED UP AND CALL BACK ONLY FOR THE VOICE PROMT TO MENTION THAT I'M CALLING OUTSIDE WORKING HOURS.

I DID NOT LIKE THE FACT THAT SAMANTHA SPOKE OVER ME AND WHEN I TOLD HER TO ALLOW ME TO SPEAK SHE CONTINUED TO ARGUE AND SPOKE WHEREAS I WAS THE ONE WHO MADE THAT CALL TO BE LISTENED TO NOT TO LISTEN TO SOMEONE MAKING EXCUSES. I HAD EVERY RIGHT TO BE ANGRY AND EXPRESS MY ANGER BECAUSE I WAS WRONGED AND INCONVENIENCED BY MR DELIVERY AND PICK N PAY. WHAT WAS THE REASON FOR SAMANTHA TO BE ANGRY, SPEAK OVER ME, ARGUE AND DID NOT GIVE ME A CHANCE TO SPEAK AS I SHOULD BECAUSE I DID NOT EVEN USE ANY SWEARING WORDS AND MY ANGER WAS NOT EVEN DIRECTED TO HER AS AN IDIVIDUAL BUT MR DELIVERY? ALSO WHY DID SHE PLACE ME ON MUTE FOREVER? I ASKED HER WHY SHE DID NOT INFORM ME, ON MY INTIAL CONVERSATION WITH HER, THAT MANAGERS ARE OFFICE BASED AND THEY WILL NOT COME TO TAKE MY CALL BECAUSE I WOULDN'T HAVE WASTED MORE OF MY AIRTIME AND TIME BY CALLING AGAIN. SHE THEN STARTED TO YELL BY INSISTING THAT SHE DID TOLD ME AND YET SHE DID NOT.

I ONCE DELETED THIS MR DELIVERY APP BECAUSE OF THEIR HORRIBLE SERVICE AND I NOW I STRONLY REGRET USING IT AGAIN.