WORST SERVICE EVER

I placed an order with Mr Shopper on 19 December 2020 for a bike for my son for Christmas, they warned that they had a backlog and the delivery was only possible on 31 Jan. I accepted the terms as we were away and only need the bike by then. Soon after the order I called the helpline to confirm that everything was on track for delivery but no one answered so I left it.

The 31st December came and went and the bike never arrived. I finally got hold of the call center (after calling many many times) and said they didn't have stock but the stockist would have stock by 19 Jan 202 so I agreed to wait for the delivery. The 19th of Jan came and went and still no delivery. I called again (called many many times until I got through) and asked for a refund, I emailed the accounts department and gave my banking details. I received confirmation that the refund request was received and being processed and the refund would be effected on 02 February 2021. I have since then called many many times to be passed from one idiot to the next promising that the refund will be effect "on Thursday" "on Tuesday" one guy named Brian even gave me his personal cellphone number assuring me that there had been a board meeting to figure out how they would refund client etc.

It is now 1 March the phone lines have been disconnected and I cannot get a hold of anyone not even Brian.