Worst Customer Experience

I ordered some food on Friday as I usually do. When I attempted to make a payment it seemed as if it didn't go through so I used another card which payment ended up going through not long after my partner received a sms from the bsnk saying the payment also went on the original card I used. I thought no biggie I'll just contact them which I did. I sent the documents its been 2 days no response. Mistakes happen its the customer service and how it gets handled that gets to me. If this was handled well and I was refunded my money I would have a very different review To pay almost R500 for 2 Gatsby's at food planet is ****** ridiculous. The only way to reach them is by email so if they don't reply you have no recourse. Rather use Uber Eatz, they are so much better at these kinds of things