Worse experience ever especially to a pregnant woman

Spoke to an agent zimasa siwani worse service ever she cuts the call on me while speaking to her Placed on order on saturday the money was taken but no order tried to call the call centre to ask for an reimbur*****t coupon as I am 6 months pregnant and wanted to place an order for something to eat the agent wasnt helpful at all told me whatever she wanted to so that she could get me off the line then she spoke and cut the call how can u treat a pregnant woman this way not on at all