Will never trust Mr D again

The first time using this app the service, received was beyond amazing, Last week we were a lot of people making birthday decorations and I placed an order on the app. Upon arrival I showed the driver on the app that the order he has and what I ordered is not everything, he said to me a few times but he can do nothing about it and that its was what was given to him. And I asked him for his office number to sort this out and he said if I have a problem I should phone MacDonald's myself not Mr D where I order. I phone them and they said that the driver told them how the order should be. In the whole time trying to sort out a fault that is MR D responsibility the ice of the cooldrinks melted completely so the drinks where hot and watery and the food was cold. Eventually the driver phoned Renier his Manager , the driver explained to Renier that the order was not complete that there was 2 burger, a drink and chips short thereafter I spoke to Renier and explained that I have a house full of people my order is incomplete , the cooldrink's ice is melted and food is ice cold because I am trying to sort out there mistake of an incomplete order, I said that they need to make a complete new order since the order was ruined, Renier would then rather tell me I need to wait he will phone MacDonald's and after he spoke to them he will make a decision and he will phone me back with a decision but in the meantime I have a house full of people I need to feed. I ended up sending one of my guests to go by the food at MacDonald's themselves, I also told Renier that there was money in my MR D wallet deducted from the order that I needed to add to the cash to buy the food ourselves at MacDonald's and he promise he personally will bring the money immediately after waiting till way after 8 and with no one arriving with my money I had to make a plan to get money to by the food... I logged a complaint and Jesse rep**** I gave him all the needed and requested info. He then send me a coupon for R294 after try to use the coupon it ended up being R 70 mailed Jesses back i was informed that he gave the wrong amount. So first they sold my money because i still have not received the money that was in my wallet and then they give a coupon to apologize with a **** amount