Why you need to avoid Mr D

The amount of time, effort and cost to the customer - caused by technical issues on the app (which are frequent) - is simply too great. There is a technical glitch in the Mr D app that causes orders to be placed twice and for customers to be charged twice. It happens regularly. The problem is that you are out of pocket for the 7 days it takes them for the monies they are to pay back to you. Example: I placed an order but it never confirmed that the order is placed (with several attempts). Leaving and logging back in I was able to checkout (because the whole meal still showed as un-checked-out(Ed) and allows you to checkout and pay. Only to discover the order was placed twice and deducted from my account twice. The call center told me they will not cancel the 2nd order and that I should just reject the 2nd order, and that I should tell the driver because he knows how to log a rejection. Only for the driver to mark both as delivered and to have the meal himself and for the customer to have to prove that they did not get both meals. Mr D makes no effort to refund the customer and to resolve the issue. The problem is that you still sit without the money for a week. They make no effort to refund you. The call center agents don’t have the authority and their managers NEVER bother to call or to do anything about it. I can refer to a number of occasions that this has happened to me. Also note how much more expensive the meals are that if you order from them or other delivery apps. The risk of you being out of pocket by using the Mr D app is not worth using the app. The frequency of issues is jot the issue. Their inability to resolve and the arrogance of their management (who feel they don’t need to respond) is just too great, and this company has become too arrogant to deserve the support of their customers. Shame on you Mr D. You don’t ever have these issues with Uber Eats. The risk of having your cash locked up for no reason for a week (with an in-helpful management team) is not not worth your while. Stay away.