Why no customer feedback??

Unable to reach you via phone, I sent an enquiry message via your webpage approx a month ago. I do not have a copy of that message, as I was not sent one & I did not take screen-shots of that page at time of submission. Had I known that it would be neccessary, I would have done so! So now I did & also writing on HelloPeter now for your reference.

I requested info regarding buying a gift voucher from you for my friends living in Stellenbosch. To date on 2 Feb 2018, I am STILL awaiting feedback. No phonecall, email, nothing from you... Needless to say, I am disappointed with your service.

There is clearly a lack of care/communication for customer service on your end. I wish you all the best for the future!

Has not been a good experience for me thus far... Should I follow my gut and look elsewhere for better service??