Why ask for feedback if it won't be properly considered?

On 16 September I ordered a waffle with ice cream from Fourways Milky Lane. On delivery I was given cream.

This morning as part of my feedback to Mr D. indicated that while I selected ice cream when ordering, my invoice states cream and I was delivered cream. I feedback that if the restaurant cannot package ice cream properly for delivery, then ice-cream shouldn’t be an a takeout option.

Sipho M from Mr. D is expecting customers to fish in the bin and take photo of melted cream, which indicate to me that my feedback was not carefully considered; what’s the point of asking for the feedback in the first place??

If you’re not going to take feedback and/or use it productively, why ask for it?