We want our money please!

On the 24 of October 2020 my wife tried to by us supper on this platform " the worst mistake of her life! and my family since we are still waiting five days later" the food was supposed to become from Nando's at an amount of R295 my wife did an EFT as we didn't have cash witch is what we normally use on this platform, Nando's did not get the money but the money was gone from my wife's bank, so they referred me to mr d food on *** and a bubbly IDIOTwith an attitude picked up the phone I explained our situation to him he took down the order number and said he was going to his manager and he will call me back, after 10 min he phoned me back said the problem was with CAPITEC and they can't help us I tried to explain that the money was through we even made an immediate payment he was not interested laughed at me on the phone said to me sir again please sort it out with CAPITEC, so no food for us and we waited for Monday and went to CAPITEC explained the situation they tracked the money and said it was in the MR D Foods absa bank account number *** as we paid using immediat payment they are unable to reverse it, only the recipient" Mr D Foods" can do something about it now either pay us back or give us our food worth R295, they even printed us the proof of payment, we took it and emailed it back to MR D Foods and we are expecting an answer from the to no avail when we call them no one knows what we are talking about now it's like MR D Foods is sticking their heads in the sand and hoping that we will go away. While we don't understand how can such a big company ***** from their own client this is not fair, PLEASE PAY BACK OUR MONEY!!!! It is impossible for you to say you can't see the money even when we are giving you proof of payment no! No! No! Give us back what is due to us!