vouchers - never happen and poor service

<p>I placed an order June 01 2016 at 17:31 at Mr Delivery Rondebach. Order and payment approved and food delivered, 2 hours later. When the food was delivered the incorrect delivery was given (explanation for that from branch manager: </p> <p>My Apologies again for our Website error which caused you to receive Pasta instead of the Pizza that you wanted.</p> <p>As we discussed here are 2 vouchers to the value of R 100 each which be used on the Mr Delivery Website at any Branch.) Any vouchers issued have to, by law, be valid for min 3 years. When we tried to make use of the vouchers, Mr delivery no longer accepts voucher codes but coupons, It has been a struggle since 18 October. Back and forth calls (that I had to make and still waiting for Rafika to call me back) and endless repeats of explaining the situation. Rafika said Mr Delivery will validate the vouchers and email me the new coupons. Till this day I have not received anything. I am on the phone with Mr Delivery Rondebosch now for the past 23 min and no solution. No previous conversations have been recorded and no one has been informed, internally, regarding what has happened or if Rafika is not at work. Totally disgusting to think a business is run like this. I need this resolved and if anyone does not call me back I will be taking the matter further. It's no excuse not to go the extra mile to a customer who spends R 10.00 - R 5000.00 on an order. It is astonishing how a branch is managed like that. Please call me back as I am not having this anymore, This is to be resolved, today still as I am at my last and I will not make use of Mr Delivery AGAIN!!!</p>