Very disappointed in how Mr D is handling a problem on their side

On Friday 27 March I tried to place an order - every time with a different error message, and the order never went through nor was accepted. YET the amount went off my credit card THREE TIMES, with one of the three having been credited. The other two (for over R1000) are still on my card. I called the call centre on Saturday morning - the agent was very nice, apologetic, told me they are aware of the issue and that the finance team is working on resolving it - knowing that S*%# happens, I was fine with that. However, almost four days later, the issue has not been fixed, no communication or nothing. Not OK