Very Disappointed

Very Very Disappointed with the person at the call center office in George. On Friday I went to their office to pick up my parcel as usual and he just said rudely that its going to take him over an hour to search for the parcels and that I should have contacted them in advance to say I will collect the parcel as it is only scheduled to be delivered on Monday. I told him that I did rep**** to the sms I received. On Monday I received another sms saying the parcels will be delivered by 17:00. I phoned and tried asking them friendly to please deliver before 16:45 as my work closes by then, but I could not get a word in as the same person just keep on asking for the tracking no and said that the parcel is out for delivery and will be delivered soon. I received the parcels but the one box you can see was put under a heavy box. The delivery man was very friendly, just the man at there office got a rotten attitude, not a person that will try and help a customer.