Very bad service and dishonesty

I ordered (#DFD***) some food from Rocomamas New Market via Mr. D on 28/05/2023. The one item was incorrect and another item was not delivered at all. I contacted them (call was supposedly logged: ***8) and was promised that I will get a response soon. NOTHING happened!! I contacted then again - still nothing!! Not the first time that we got incomplete or incorrect order - really very bad service (and expensive)!!! Very quick to deduct payment, but with no service delivered afterwards!!