Verbal Abuse by Mr D drivers and the dont care attitude they have Shame on you

This is my horiffic saturday experience with Mr D on saturday the 23rd March ...i will attach the email that i had sent to them of my experience and the response was " they will notify the driver management" please help understand this :

hi Guys

sorry for the late reply so if you go to my profile you will see i had 2/3 duplicate orders and also look at my profile for the instructions where i literally stated that i need change as i have R200 note and the order was like R 138.80 (i stand corrected).

incident 1

1st delivery: the guy told me that your systems are not working and that he didnt see the note , then he further more stated that he has no time to check for those things and that he is wasting his petrol and then i asked what must be done he said he will call support to cancel the order (order was not cancelled)

2nd delivery : the same order i called then the guy came also no change i was fed up and just took it as he stated he too didnt see the instruction and its there clear as day .....he gave me attitude i was not bothers as i was hungry (this was a KFC streetwise 5 with 2 buddy's)

Incident 2 (same day)

my partner arrived and she was hungry then i decided to order for her thinking it will work out .....(mind you i have R200 notes on me) , we decided we will get her i think it was a mc donald mc chicken meal, regular and auro mc flurry , again i stated the same thing and request

1st delivery: No change the guys was rude and literally started screaming at my wife (which is unacceptable on any level , we are paying for the service)......my wife came back from the gate almost in tears stating that the person was not happy that we needed change and his excuse is the store was not going to give him change .

he stormed off , and we re ordered emphasising that we need change

2nd delivery : the guys was rude and ranted at the fact that he is wasting his time and that he demanded we just give him the money and the change cos we wasted his time .......... we refused and he exchanged hash words to us

then Mr D called me no so long after your delivery person left saying that the delivery is out side and the person on the phone i explained that we are being screamed at because you guys apperently have no change after we stated on the primary instruction to ensure that the message is received , the person on the phone said dont worry the guy has change we should go on and proceed

to my amazement it was the same guy that exchanged words with us , and he still didnt have change and he eventually took out 2 100 notes which didnt help cos now we couldnt break the hundred ......

he had yet another mouthful for me and my wife .......

in closing :

MrD shouldnt be verbally abusing us as customers , if our business is not needed gladly state so , i do not shout at my wife nor verbally abuse my queen but seeing another man shouting at her and i work hard to ensure such nonsense is not tolerated - yes i will be taking this much further as this was a disgusting display from Mr D as im looking at the organisation as these people are your employees so i will further my complaints as this is was trauma on my wife and myself Your drivers shouldnt be fustrated with us , yes i understand they work long hours but you cant vent off to customers that pay for the services specially when we are not in the wrong as we communicated . Your drivers divulging your back end issues is not tasteful as your systems are not our concern and worst part if your people are promoting issues of your systems thats another concern because you guys hold our sensitive information my wife ended up not eating that night from Mr D , as we ordered again and we couldnt cos now the app was refusing to process her order again because im assuming from all the duplicate orders .......guys i use MrD allot as im in a gated community and its a hassle to get access to things hence you guys are my ideal but if im experiencing such issues its sad ...i honestly feel an apology and compansation for my wife as she was a punching bag for your fustrated guys which is unacceptable ....

(apologies for the grammar and typo's )

regards

In all that i said and have notified my wife never got the food required , i lost R70 odd rands on the 1st order and all igot was an automated apologies ...this is not the first time previously i ordered food that never came and it was a back n forth and till today ive never got light .....the perks of being a huge corporation that treats us like they doing us a favour and they can mistreat us as customers and not even put any efforts to making things right ...no saying i want anything but an effort for the horrific event maybe could have mended the heart but i can tell you now those drivers its business as usual and they dont even care what mark they left behind and our view as you the business