Utterly disgusted

Firstly I want to tell you how appauled I am by the service I received from Mr D. Utterly disgusted.

I placed my order on Mr D app at 6:45pm on 15th October 2021. The food was collected at the store at 7:20pm. I messaged the driver a few times with no response. I called in numerous times and all I was told that they will check with the driver how far he is. I never received a call from anyone to give me feedback. I had to call in to me told the same thing.

At 8:45pm, still no food and no call from Mr D. I had to make the decision to cancel it because no one was letting me know what is happening and I am sure the food was cold.

Please tell me is this how you treat your customers?

I really thought your services was number 1, I preferred you over Uber eats. I guess I was wrong.

Once my order was cancelled and the fundss returned to my credit wallet, I requested a payout because I was led to believe that I will receive my funds in 5 minutes back into my account. I called again and was told to wait about 30 minutes, only to find out that it will be a couple of days.

My family and I had to go to bed hungry because that was the only money I had left in my account, not that Mr D cares.

Up until now when I am writing this letter, I have not receievd my money back neither have I recieved a call to apologise for the experience I have encountered.

I am going to place my experience on Hello Peter noting the poor customer service and dont care attitude from management.

Sihle, I need you to send this to your management. They dont know how to treat their customers firstly and have *********** drivers.The whole Compnay needs to be retrained or closed if no changes are made.

Utterly disgusted client